Shipping Policy:  [PLEASE READ CAREFULLY:]
Mia Bella Baskets,  hand delivers to every city in Puerto Rico.  We guarantee delivery on the date requested or before the requested delivery date during peak seasons. We  telephone the recipient prior to delivering but we cannot guarantee  a specific time of delivery.   If you do not wish for us to contact the recipient please indicate so in the comments section upon checkout!!!

SAME DAY DELIVERY IS NOT POSSIBLE.
-Orders need to be placed at least 24 hours before delivery date for :  Metro-San Juan areas. [low season]
[Please note 24 hours means  before noon the day prior to delivery] 
-Orders need to be placed at least 36 hours before delivery date for:  Every other city out of Metro-San Juan. [low season]

Mia Bella Baskets does not allow orders to be cancelled within 24 hours of the requested delivery date, [during low season], or within the seven days prior to Thanksgiving, Christmas, Valentine's Day, Mother's Day, Fathers Day. Because of our extremely high volume of orders during peak seasons, we prepare orders with anticipation to the delivery date.

If your order is for delivery on a Holiday or special occasion, please order on  time for delivery. We recommend  that you order a few days in advance to  the occasion due to rush of the high peak seasons.

Remote or rural areas may require additional delivery time, provided you placed your order on time  it will be delivered on your requested date. Guaranteed!

Deliveries may vary due to Holidays and recipient availability. Recipients are required to be home to receive  orders or we will leave with the closest neighbor. We do not leave gifts at door steps.  Signatures are required.

Product Disclaimer: 
We reserve the right to the following disclaimer:

We try our best so that arrangements shown match actual pictures. Some flowers are seasonal and colors could change depending on availability.  We reserve the right to substitute colors and/or flowers of equal of greater value.

If we are out of a particular ribbon, basket or vase, we will substitute with an item as close as possible to your original selection. Substitutions are a rare occurrence and will not affect the overall design or the value of your gift.

If we are out of a particular gourmet product, we will substitute with a product closest to the product offered, always of equal or greater value.

Unfortunately, there are times we cannot control what our suppliers have in stock.  Sometimes they repeat the same products sometimes they stock
new items.  If we understand that we need to make a substitution that will affect the overall product, we will contact you for alternatives.

Return/Refund Claims Policy:
We do not refund your credit card unless their has been a fault on our behalf with the delivery or arrangement. Otherwise, you will be issued a credit towards your next purchase.  All claims must be made within 48 hours after the delivery date.

Incorrect Addresses: The situations below are very unlikely...but just in case be advised!!
[We do call the recipient to confirm addresses before delivering. IF you have given us instructions not to call, then you will be responsible for the situations indicated below, if any of them should occur.]

Mia Bella Baskets will not be held responsible for:
- Flower arrangements, gift baskets, gifts in general - delivered to incorrect addresses provided by you, the customer. If the recipient's address is
  incorrect  and delivery was attempted to the address, there is a $15 recurring delivery fee. If such a delivery cannot be completed,  the customer
  assumes  responsibility for the entire purchase.
- Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the customer.  There is a $15
  recurring delivery fee.
- Decreased flower quality due to lost time because the recipient was not available to receive the gift, or an incorrect delivery address provided
  by you, the customer.

We always maintain a very open communication with our clients.  The situations above are very unlikely but can occur if we cannot contact you.
If you are in the Military DO NOT PROVIDE an email such as: @us.army.mil.  They never go through and always kick back.  Provide a Yahoo, Gmail, Hotmail or AOL email address.

Sales Tax:
Beginning November 15th, 2006:  a "PR State" sales tax of 7.0% was be imposed by the government for Puerto Rico, for all sales of retail goods and  services.  A  7.0% [municipal and state tax] will be automatically be calculated and added to your order at the shopping cart.

Pricing:
Prices shown below product images are the base price for the item and do not include our delivery fees or 7% PR Sales Tax. You will be asked to select the city for delivery at checkout on our shopping cart. You may view delivery fees prior to placing your order here.

We do not deliver gifts under $35.00.  It  is not cost effective.  [Items on the site for under $35.00 are "add on gifts".]

Proof of Delivery:
For your protection and ours, we collect a signature from the recipient as proof of delivery.

By placing your order on our site, you acknowledge having read and understood and agree to our delivery policy and disclaimer. 
If you have a question or do not understand our policies please CONTACT US .